Service
Advanced Warranty
Protect your investment. Charge with confidence.
Our warranty is designed to ensure the performance of your equipment while relieving you of the burden of maintenance and unexpected issues. It guarantees you professional, fast, and efficient support, no matter what technical challenges arise.
Why choose the RVE Advanced Warranty?
Our products are designed to be robust, durable, and tailored to the realities of multifamily buildings. But even a high-performance system may require adjustments, component replacements, or critical updates.
With the RVE Advanced Warranty, your system remains reliable, even when the unexpected happens.
Budget control through the elimination of unexpected expenses.
Priority access to our technical support.
Remote troubleshooting.
Quick response to keep your chargers up and running.
Software
Portal Connect Premium included
With the Advanced Warranty, you get free access to the RVE Connect Premium Plan. This gives you complete control over your RVE energy management system: real-time data, remote diagnostics, and detailed reports. Fewer surprises, greater stability, and better control over your electrical planning.
What is covered
| Standard Warranty | Advanced Warranty | No Warranty | ||
|---|---|---|---|---|
| Duration | 1 year | 3 years (4 years total) | — | |
| Equipment | HUB Components | ✔ | ✔ | up to $2,000 |
| Components of the DCC+ connected to the HUB | ✔ | ✔ | up to $1,000 | |
| Components of SMP+ | ✔ | ✔ | up to $5,000 | |
| HUB hardware upgrade | — | 25% off | up to $2,000 | |
| SMP+ hardware upgrade | — | 25% off | up to $2,000 | |
| Modification of current transformers (CTs) | — | 25% off | $1,000 per feeder | |
| Software | Connect Portal Premium | ✔ | 100% off | $30–$400 per month |
| Initial system configuration | ✔ | ✔ | ✔ | |
| Software updates on demand | ✔ | 50% off | up to $800 | |
| Critical software patches | ✔ | ✔ | ✔ | |
| Support | Support for initial setup | ✔ | ✔ | $300 |
| On-site technical support | — | 10% off | — | |
| Priority technical support | — | ✔ | — | |
| Service | Proactive monitoring and remote diagnostics | — | ✔ | — |
| Electrical planning report | — | ✔ | — |
To activate the Advanced Warranty, the HUB and the SMP+ must be connected to the Internet, and the DCC+ devices must be connected to a HUB.
Optimize your system’s performance
RVE solutions are built to last.
The Advanced Warranty ensures they continue to perform, even when the unexpected happens.
